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Nancy Hicks

Senior Vice President, Associate Director, North America Healthcare Practice, Ketchum Washington DC

Nancy Hicks is head of Ketchum's North America Healthcare Practice. She serves as senior counsel to healthcare clients relying on her over 25 years of experience in healthcare communications. She is the author of numerous articles and co-author of Branding Health Services: Defining Yourself in the Marketplace, published in 2000 by Aspen Publishers. She has also just completed a book on healthcare communications which will be published in August, 2011.

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Recent Blog Posts

Wed, 06/05/2013 - 5:47am

This article first appeared on HolmesReport.com. For more thought leadership on creativity, please visit http://creativity.holmesreport.com/.  

The title seems oxymoronic, yet creativity can
live in the regulated land of 164 healthcare. The challenges are significant and inherent in the culture of the industry.

FDA regulation puts many restrictions on what you can say about healthcare products. Off-label claims, or claims of efficacy prior to approval are forbidden and communicators traverse this landscape with the caution of an explorer avoiding grenades in unfriendly territory. Both pharma and device companies have incurred fines or worse from the government for marketing offenses in this arena.

Mon, 05/20/2013 - 10:01am

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“Politically correct” has become a powerful cultural meme that transforms our language and the way we communicate.  It can signal a level of respect for a group of people – “garbage collectors” became “sanitation engineers”, and Whole Foods calls their employees “team members”.  Marketers have been quick to inflate the value of their products with new terminology.  The downscale “used car” became “pre-owned”, and so much more appealing.

One would think that healthcare language, anchored in the solid world of science, would be immune to PC terminology.  While no one has found a better way to say “lipids” which is already an improvement over “fats”, the language of healthcare continues to  morph in response to public sensibilities and scientific insights.

Thu, 09/06/2012 - 9:44am

The news was devastating.  Lance Armstrong, 138
one of the greatest athletes of our age, had just announced that he would no longer contest the USADA investigation on doping charges.  Although he did not admit to using performance enhancing drugs, and many believe he is innocent, the decision not to fight the charges was a stunning development.  As a result, Armstrong will be stripped of his seven Tour de France titles and will be permanently banned from cycling.

But while perceptions of Armstrong’s role as an athlete may be altered by this development, what about his role as a philanthropist?  With Livestrong, his cancer advocacy group, Lance Armstrong has become as prominent in the world of health as he is in the world of cycling.

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